Job Posting: Program Manager, Quality Improvement Initiatives

Position Description:

The Program Manager will oversee and coordinate the day-to-day operations of Docs for Tots Quality Improvement (QI) programs, including Help Me Grow – Long Island (HMG-LI) and physician and child care outreach, training, and technical assistance. Specifically, the Program Manager will have the following responsibilities and accompanying qualifications:

Responsibilities:

• Day-to-day supervision of HMG-LI and physician outreach-related work and staff
  • Weekly supervision and case review
  • Create/modify procedures and ensure compliance
  • Troubleshoot case-related issues by supporting staff in care coordination work
  • Onboard new program staff as needed
  • Delegate tasks as needed
  • Establish new and maintain existing partner relationships
  • Participate in local partner/network meetings as needed
• Managing referrals to the Centralized Access Point, including:
  • Handle email and phone inquiries from various stakeholders including families, partners, and providers
  • Assign partner referrals and Family Screens
  • Troubleshoot issues with database and technology systems as needed
• Maintaining and using data for reporting
  • Ensure accurate data collection and data entry
  • Compile and send partner reports
  • Conduct ongoing data oversight and implement solutions for identified issues.
• Expanding HMG-LI’s care coordination and screening reach
  • Present to stakeholders including pediatricians, community providers, families, and screening partners
  • Oversee screening partner training initiatives
  • Maintain ongoing communications with screening partners, including providing technical assistance and evaluation support
  • Establish and implement a system for repeat screenings of families
• Managing physician outreach
  • Handle Maintenance of Certification project for medical providers
  • Communicate with physician partners about HMG-LI or screening initiatives
  • Provide technical assistance to pediatric practices
  • Plan and implement screening initiatives in pediatric practices
• Managing Child Care Learning Collaboratives
  • Promote enrollment of screening participants, in conjunction with Child Care Councils and QUALITYstarsNY
  • Plan and facilitate training and technical assistance to child care providers
  • Update materials and curriculum
  • Set schedule and coordinate staffing
  • Manage evaluation and support of screening partner implementation

Qualifications and Characteristics:

• Master’s degree, or commensurate experience in Public Health, Social Work, Social Services, Early Childhood, Early Care and Education, Special Education, Healthcare Administration
• Experience working across systems in various sectors such as healthcare, education, and community services
• Experience coordinating participation of various stakeholders
• Knowledge of child and family development
• Demonstrated training experience
• Exceptional oral and written communication skills
• Proficient in Microsoft Office Suite
• Comfortable running and interpreting data
• Results based focus
• Overnight travel for conference attendance if applicable

Reports to: Executive Director
Employment Type: Full-Time
Start Date: June 1, 2022
Salary: $50,000-$60,000 (Commensurate with education and experience)
Benefits: Group health insurance, reimbursement for travel and phone, paid time off

To Apply: Please email a one-page resume and one-page cover letter with Quality Improvement Manager in the subject line. Submissions with resumes longer than a page, without a cover letter, and without the appropriate subject line may not be considered.

Environmental Factors and Physical Requirements: While performing the duties of this job, the candidate is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp and visual acuity to use a keyboard, operate equipment and read application information. The candidate frequently is required sit, reach with hands and arms, talk and hear.
Regularity and consistency of attendance is essential to ensure high quality service and ultimately a productive program.
NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.

Docs for Tots is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. Docs for Tots is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.